System Usage Diagnostic

Teknisa offers this service to clients aiming at evaluating the usage of its products, thus ensuring that the software is adequate to the client's needs.

This approach results in the productive improvement of affected departments, eliminating rework and promoting a clear view of the business processes, also shows how the systems and people support these business processes. Furthermore, it maximizes integration between departments and formalizes responsibilities, leading to improvement of closure and consolidation time of management data.

The work is divided into four stages:

1st – General Understanding

Purpose:

 - To understand the key-processes and how systems support them.

Steps:

 - Interview the people responsible for each key-area;

- Understand difficulties of each one;

- Verify range of systems ;

- Assemble a mapping strategy.

 Outcomes:

 - Detailed information of the mapping strategy;

- Priorities (critical processes and departments).

2nd – Mapping, Processes x Systems

Purposes:

 - To map the support processes and systems according to the strategy previously defined;

- To detail how processes, procedures and systems work together at the company.

 Steps:

- Define the work  processes together with its users;

- Make a detailed map on how systems provide support and how it synchronizes the processes (time, trust, safety).

 Outcomes:

 - Detailed Maps (processes, systems and departments);

- Detection of synchronization critical points.

3rd – Evaluation, Processes x Procedures

Purposes:

 - To assess company's current processes in comparison with systems' standard models;

- To understand divergencies and particularities.

 Steps:

 - Assess current processes and procedures (systems performance);

- Define the gaps between current processes and ideal ones;

- Define priorities.

 Outcomes:

 - Processes evaluation;

- Evaluation of systems usage;

- Gaps to be worked out and priorities.

4th – Recommendations and Scenarios

Purposes:

 - To prepare the end document of diagnostic and define the recommendations for companys' processes, procedures and departments;

- To present evolutive scenarios proposal for processes and systems performance improvement.

 Steps:

 - Elaborate recommendations with regard to process and earnings dimension;

- Identify impacts over departments (trainings, procedures, among others);

- Assemble an evolutive scenario scheme.

 Outcomes:

 - Detailed recommendations and their respective advantages;

- Evolutive scenarios;

- Planning for the evolutive scenarios (overview).